1.For customers who buy from Airistechshop.com directly
1 year warranty on the following items.
All dry herb vaporizers
6 months waranty on the following item
.Wax and oil vaporizers
No warranty on used coils or other accessories
Please be noted that we will not be responsible for any man-made issue.
Please contact ou customer service team by emal at senice@aiistech com with a descipion of he problem along with vou order number and piclures or videosof the defective item. Your order number will be sent after payment.
2.For customers who buy from other vendors
Airistech will not directly make replacement to the end user
Step #1.
Whe hirst step is to authenticate that your product is a Genuine Alnistech produc. we wil not provide pants or replacements for anv product that is NoTauthenticated according to the process we have estalblished and explained how to use here. All customers can veriy the authenticty of their Airistech producis bygoing to website www.airistech.com and inputting the code on the packaging.
Scratch label aR code label
Step #2:
Contact the direct vendor for assistant since they are your direct vendor and they have the iabily and responsiblity to senve you. You should bing along with yourparts, Authenticity code and the purchase receipts to seek you vendor’s help.
Option #1.
Buy from your local stores or from our distributors online of B2C platform such as Amazon, Ebay, Aliexpress.etcContact us freely if you could’t find one.
Option #2.
Buy from Airistech online store directly from: www.airistechshop.com
Go to the product link on the website and find the online user manual in the product page which is under the first banner.
Airistech branded products does not accept OEM, but we have some other good products which accept OEM/ODM
please check from website: www,airisvape.com for more products information.
Please find the antl-counterfeiting abeling on the back of the package. scratch and get the unigue code and search from our website under “Suppor”..
“Code Check”. or just scan the barcode on the label and check it easily.
You can either input your information and apply from this website under the “Distributor”-
-“Become Distributor” or email us at sales@airistech.com